Refund policy
30-Day Return Window
We stand behind the quality, lens clarity, and style of our eyewear collection. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.
Return Eligibility & Eyewear Condition Standards
To qualify for a full refund:
• Sunglasses, polarized frames, and blue light glasses MUST be unused, unworn (other than brief home fitting), scratch-free on lenses and frames, and in their original condition.
• All original tags, lens protective films, cleaning cloths, microfiber pouches, and protective hard cases must be returned intact.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects, loose hinges, scratched lenses upon delivery, or incorrect items shipped are eligible for a 100% full refund or immediate free replacement.
Non-Returnable Items
• Eyewear showing visible signs of wear, scuffs, scratched lenses, or customer-induced frame damage.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on all eligible eyewear orders. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Return
1. Email info@quoys.shop with your original order number, reason for return, and photos showing the condition of the sunglasses and included cases/accessories.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Place the sunglasses inside their protective hard case and pack securely in rigid outer packaging with protective cushioning to prevent lens damage during return transit.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.
Return Address
Please ship all authorized returns directly to our operational center:
sunsunglasses
4409 Houlette St
Amarillo, TX 79118
United States
Refund Processing
Once your returned item is received and inspected at our Amarillo facility to confirm lens and frame condition, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you wish to select a different frame style, lens color, or fit, please return your original unused eyewear for a full refund and place a new order on our website.
Damaged or Defective Eyewear Upon Delivery
If your package arrives with broken frames, loose screws, or scratched lenses from transport, please contact info@quoys.shop within 7 days of receipt with clear photos of the issue. We will issue a full refund or dispatch a replacement pair immediately at no extra cost.
Contact Us
For questions regarding returns, email info@quoys.shop or call +1(415)-246-3644.